Payment Operations Lead

Wyre - San Francisco

3 months ago

Wyre is replacing banking technologies that have been stagnant for over 30 years. Our technology allows us to transfer money into some of the most difficult to reach markets.

We are looking for a meticulous, customer-focused Payment Operations Lead. Our ideal candidate has extreme attention to detail and acts with a sense of urgency to make sure all payments are processed with 100% accuracy. You will be the first line to submit batches across all of our local payment disbursement partners and will also be the first in line to manage all payment exceptions. The team will look to you to ensure payment delivery in the fastest and most efficient way possible.

If you are a do-er who can get things done quickly without sacrificing accuracy, we want to meet you. We’re looking for someone who has the drive to blast right through expectations. We’re excited to have you join us on this adventure.

About You

  • You are meticulous and have razor-sharp attention to detail
  • You’ve perfected the art of balancing efficiency and accuracy
  • You have a whatever-it-takes attitude when it comes to getting things done
  • You absolutely love the payments industry
  • You’re comfortable with dealing with high-volume and high-amount transactions
  • Routine- and detail-oriented, you put a high value on accuracy, organization, and completeness of work

About the Role

  • Assist with all aspects of payment and risk management operations
  • Managing payout settlements, fund distribution, and float management
  • Assist global team to research and resolve customer inquiries related to payments
  • Analyze rejection reasons and work directly with the product team to help minimize our return rates
  • Submit payment batches and run testing batches for new partners on the Wyre Payment Network
  • Collaborate with the internal teams to understand payment related operational issues and work to resolve as best as possible
  • Provide regular reports on all aspects of payments status and speed of delivery
  • Support the accounting team with reconciliations and other payment related activities

Requirements

  • 3+ years payments experience in high-growth technology environments
  • Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, and payouts
  • Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
  • Excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
  • Outstanding written and verbal communication skills
  • Low ego with impeccable professional references
  • Expert-level Excel knowledge
  • SQL knowledge is a massive plus!
  • Bachelor’s degree in computer science, engineering, or a related technical discipline a plus

Benefits

  • Get a true stake in the company
  • Health, dental, and vision benefits for you and your family
  • Wellness and commuter benefits
  • Free lunches delivered to the office
  • Relocation support
  • Computer setup of your choice
  • Gym membership
  • Dog-friendly office
  • Friday happy hours
  • 24/7 snacks and beverages
  • Unlimited paid time off to relax and recharge
  • Flexible work hours
  • 401(k) plan with corporate matching
  • Opportunity to work in a growing startup
  • Option to take pay in digital currencies

Apply now